Refund Policy
At DigitalEdze, customer satisfaction is our top priority. We strive to ensure that our services and products meet your expectations. However, if you are not satisfied with your purchase or wish to make changes, our refund and cancellation policy below outlines the steps to follow and conditions that apply.
1. Eligibility for Refunds:
•Refund requests must be made within [insert number] days of purchase.
•Refunds are applicable only if the product or service was not delivered as promised, or if a technical issue on our end prevented proper usage.
2. Non-Refundable Items:
Certain products/services are non-refundable. These include, but are not limited to:
•Customized digital solutions.
•Subscription-based services after a trial period.
•Services rendered fully as per the agreed terms.
3. How to Request a Refund:
To initiate a refund, please contact our support team at [support email or contact details] with the following details:
•Your name and contact information.
•Order ID or transaction details.
•Reason for requesting the refund.
4. Processing Refunds:
•Refunds will be processed within [insert number] working days after approval.
•Refunds will be credited to the original payment method.
Cancellation Policy
1. Service Cancellation
•Services can be canceled before they are initiated or delivered. Please notify us at least 1 week before the service commencement.
•If the service has already started, cancellations may not be accepted.
2. Subscription Cancellations
•For subscription-based services, you may cancel your subscription anytime by contacting us at hello[@]digitaledze[dot]com.
•Cancellation will apply to the next billing cycle, and no prorated refunds will be issued for the current cycle.
3. Product Order Cancellation
•Orders for digital products cannot be canceled once they have been delivered or downloaded.
Exceptions
Refunds and cancellations are not applicable under the following circumstances:
•Failure to use the service or product within the specified time.
•Issues arising from customer-side technical limitations (e.g., incompatible devices or software).
13. Contact Us
If you have any questions or concerns regarding our refund and cancellation policy, please reach out to us:
Digital Edze Business Solutions LLP
Email: hello[@]digitaledze[dot]com
Phone: +91 9849 471 429
